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4.	Xu, J. Managing Information Systems : Ten Essential Topics. : Atlantis Press, 2013.: 1-166.
5.	Kirchmer, M. High Performance Through Process Excellence : From Strategy to Execution with Business Process Management. High Performance Through Process Excellence : From Strategy to Execution with Business Process Management. : Springer Berlin Heidelberg,, 2011.: 1-178.
6.	Brocke, Jan V. Decision Support via Text Mining. Handbook on Business Process Management 2. : Springer Berlin Heidelberg :, 2010.
7.	Wagner, R. CSR und Interne Kommunikation. , 2017.
8.	Singh, Prakash J. Beyond the trade-off and cumulative capabilities models: alternative models of operations strategy. International journal of production research 53.13 (2014): 1-20.
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10.	Gross, J. Business Process Outsourcing. , 2006.

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Handbook on Business Process Management 1 [3-642-45099-7; 3-642-45100-4] Brock, Jan